After investigating, we determined that there was no balance on the player’s account and no pending withdrawal. The last activity on the account showed that a deposit and bonus of the same amount were lost within half an hour, several months ago. The player from Germany had requested a payout on June 8th and had continued to face delays, being told each time that it would be processed soon. After providing the necessary verification for his credit card the day before, he had not received any further updates, and communication with support had been unhelpful.
Une application mobile de ce casino est-elle disponible ?
- Also, Blackjack variants such as Double Exposure, Pontoon, Spanish 21 and Super Fun 21 are also available.
- The casino welcome bonus is not eligible for players from Lithuania, Bulgaria, China, Georgia, India, Indonesia, Moldova, Pakistan, Romania, Russia, Slovakia, Turkey, Ukraine, and the United States.
- However, some users note that the game lobby can feel heavy and could benefit from improved filtering and optimisation, especially on mobile devices.
- For less urgent matters, email support is available, allowing players to send detailed requests and receive thorough responses.
- ShinyWilds provides FAQ resources, live chat, and email support at Games come from licensed providers with audited RNGs and standard encryption for payments and account data.
The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The player later confirmed that the casino had transferred the amount, indicating that the issue had been resolved. We marked the complaint as ‘resolved’ in our system, and the player was encouraged to reach out for assistance in the future if needed. The player from Austria had deposited 878 Euros, but the casino never credited the amount and refused to return it, requesting full bank history without justification. The payment provider confirmed that the funds had been sent to the casino. The Complaints Team was unable to resolve the issue as the player did not respond to requests for further information, which led to the rejection of the complaint.
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The player’s account was closed by the casino, which cited a breach of terms related to suspected fraudulent activity, a claim the player disputed. The Complaints Team had attempted to engage the casino for clarification but received no response. The player from Hamburg had registered with the wrong email address at ShinyWilds and was unable to withdraw nearly four-figure winnings due to email confirmation requirements. Despite multiple attempts to resolve the issue through support channels, he felt ignored and was concerned about player protection.
U.S. players will find the casino loads nothing more but a blank screen. Read #13 in the General Terms for the full list of prohibited countries as it’s extensive. Various trendy cryptocurrencies are also supported, including Bitcoin, Litecoin, Dogecoin, Ethereum, Tether, Ripple, and more. Megaways are slots where there are thousands of potential paylines. They vary depending on the symbols that land in an extra row found at the top of the reels.
Qu’est-ce qui fait le sel et l’éclat de Shiny Wilds ?
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. ShinyWilds offers live chat, a comprehensive FAQ, and direct email support. If you hit a snag during sign in or bonus claiming, use live chat for the fastest response; email is available for more complex issues that need documentation.
The ShinyWilds review also points out the extensive live casino offering, which is a major strength. It combines Shiny Wilds Casino classic and innovative games with high-quality streaming. While the casino is relatively new and still developing, it shows promise with ongoing promotions and a solid loyalty program. The ShinyWilds Casino website design is sleek and modern, featuring a visually appealing violet and blue futuristic theme that creates an immersive atmosphere. The interface is user-friendly, with games categorised clearly and a search function to help players locate titles quickly.
- If so, they can reach out to the support department to request activation of the self-exclusion option.
- If you run into issues with a deposit method or a bonus, live chat is usually the fastest route for resolution.
- The casino lobby is well-sorted with different game categories, making it easy for players to find what they want.
- Shiny Wilds Casino is committed to promoting responsible gambling and providing its players with a secure and enjoyable online gaming platform.
- Highlights include feature-rich video slots like Dragonfate’s Favor (Playn GO) and Big Bass Boxing Bonus Round (Pragmatic Play), plus retro-style titles such as Boom Bucks from Betsoft.
- You can play with confidence, knowing you’re in a secure, fair, and regulated gaming environment.
Bonuses and codes offered by ShinyWilds Casino
Note that you must complete the KYC process before requesting a withdrawal. The minimum amount you can withdraw at ShinyWilds Casino will depend on the payment method you used. When playing with a bonus active at ShinyWilds Casino, the maximum bet amount allowed is €5 or equivalent in the player’s currency. The casino welcome bonus can not be claimed when Neteller or Skrill is used to make a deposit. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
Games
Withdrawals require a minimum of € 20 and a maximum monthly limit of approximately €15,000. Cryptocurrency withdrawals are the fastest, often processed within 24 hours after verification, while card and bank transfers can take up to 3–5 business days. All withdrawals must be made using the same method as the deposit, ensuring security and compliance. ShinyWilds Casino’s VIP program is a prestigious 12-tier system that rewards the most dedicated players with exclusive perks and premium benefits. Additionally, ShinyWilds offers regular reload bonuses, deposit matches, and free spins to keep gameplay fresh. The casino also hosts the Drops & Wins tournaments, daily and weekly competitions with prize pools exceeding €11 million, featuring cash prizes, free spins, and multipliers.
When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources. Be aware of wagering requirements and stake limits attached to promotions, and track your bonus progress from the account dashboard so you know how close you are to clearing a bonus. Mathematically correct strategies and information for casino games like blackjack, craps, roulette and hundreds of others that can be played. However, telephone support is not included in the offered services. Note that there is a FAQ section and Help Center with numerous helpful articles, which you can browse by clicking on the chat feature.
Loyalty, Tournaments and Ongoing Offers
Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino’s T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution. Start with Monday’s Infinite Boost, a 25% bonus on every deposit you make that day.
